1. Introduction

At Safe Eco Fixes Ltd., we aim to maintain clear and transparent payment terms for all services provided.

This Payment Terms Policy explains how deposits, invoicing, and payment obligations are handled. By booking our services, you agree to these terms.

2. Deposits

Where required, a deposit may be requested to secure your booking and allocate time, labour, and resources.

• Deposit amounts will be confirmed at the time of quotation or booking
• Deposits are typically used to secure scheduling and may cover initial preparation costs
• Payment methods will be confirmed at the time of booking (e.g. bank transfer or card payment)
• Bookings are not confirmed until the agreed deposit has been received

2.1 Deposit Refunds
Deposits may be refundable or non-refundable depending on the stage of work and costs incurred:

• If cancellation occurs before any costs are incurred, a refund may be issued
• If costs have been incurred (e.g. planning, materials, scheduling), the deposit may be retained to cover those costs
• If work has commenced, the deposit will be offset against work completed

3. Invoicing

• An invoice will be issued upon completion of works unless otherwise agreed
• Invoices will be sent electronically to the email address provided at booking
• Each invoice will include a description of services, dates, and total amount due
• VAT will be applied where applicable

4. Payment Terms

Payment is due immediately upon completion of the work and upon receipt of the invoice, unless otherwise agreed in writing.

• All payments must be made in full using the methods stated on the invoice
• Ownership of goods or materials supplied remains with SEF Ltd. until full payment has been received (where applicable)

5. Late Payments

If payment is not received as required:

• We may issue payment reminders
• We reserve the right to charge statutory interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998
• We may also charge reasonable debt recovery costs where applicable

6. Non-Payments

If an invoice remains unpaid for an extended period:

• We may pause or withhold ongoing or future services
• We may refer the matter to a third-party debt recovery agency or pursue legal action
• The customer will remain responsible for any reasonable costs incurred in recovering unpaid amounts

7. Payment Methods

We accept the following payment methods:

• Bank Transfer
• Debit/Credit Card (where available)
• Other methods as agreed in writing at the time of booking

Payment details will be provided on your invoice.

8. Disputes

If you believe there is an error in an invoice, you must notify us in writing within 7 days of receipt.

While a dispute is under review, we may pause any late payment actions until the matter is resolved.

9. Changes To This Policy

Safe Eco Fixes Ltd. reserves the right to update or amend this Payment Terms Policy at any time.

Any changes will be posted on this page with an updated “Last Updated” date. Continued use of our services constitutes acceptance of the revised terms.

10. Contact Information

If you have any questions regarding these Payment Terms, please contact us:
Safe Eco Fixes Ltd. (SEF Ltd.)

📍 49 Station Road, Polegate, East Sussex, BN26 6EA
🌐 https://sef-ltd.uk/
📧 info@sef-ltd.uk
📞 01444 707 788