1. Introduction

Safe Eco Fixes Ltd. (“we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website https://sef-ltd.uk/ or use our services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal data:

2.1. Personal Information

• Name
• Contact details (email address, phone number, and address)
• Information provided through enquiry forms or bookings

We use this information to respond to enquiries, arrange services, and communicate with you.

2.2 Payment Information

Payment details may be processed by third-party payment providers.

We do not store full credit or debit card details on our systems.

2.3 Technical Data

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and usage behaviour

This helps us improve website performance and user experience.

2.4 Cookies and Usage Data

We use cookies to:

• Improve website functionality
• Analyse website traffic
• Personalise user experience

You can manage cookies through your browser settings.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries and provide quotations
• To arrange and deliver our services
• To process payments and issue invoices
• To provide customer support
• To improve our website and services
• To send marketing communications (only where consent has been given)

4. Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract (to deliver services requested by you)
• Legal obligation
• Legitimate interests (business operations and improvement)
• Consent (for marketing communications, where applicable)

5. How We Protect Your Data

Safe Eco Fixes Ltd. takes appropriate security measures to protect your personal data from:

• Loss
• Misuse
• Unauthorised access
• Alteration or disclosure

However, no online system can guarantee absolute security.

6. Sharing Your Information

We do not sell your personal data.

We may share your information with:

• Trusted third-party service providers (e.g. payment processors, IT hosting, email systems)
• Legal or regulatory authorities where required by law

All third parties are required to process data securely and in compliance with data protection laws.

7. Data Retention

We retain personal data only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Maintain business records

After this period, data is securely deleted or anonymised.

8. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where applicable)

To exercise your rights, please contact us using the details below.

9. Cookies

Our website uses cookies to enhance functionality and analyse usage.

You can disable cookies via your browser settings, but some features of the website may not function properly.

10. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

11. Changes to This Policy

Safe Eco Fixes Ltd. may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

Safe Eco Fixes Ltd.
📍 49 Station Road, Polegate, East Sussex, BN26 6EA
🌐 https://sef-ltd.uk/
📧 info@sef-ltd.uk
📞 01444 707 788